Friends & Family Test


FFT Collection Card

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Latest Comments and Scores:

April 2017:
40 Responses
39 Extremely Likely or Likely
1 Neither likely or Unlikely


Friendly staff and quick appointments – Good all round service – I can always get an appointment in an emergency – Everyone is friendly – very good communication – always able to get advice – never had cause to complain
Carpark is intolerable

May 2017:
32 Responses
31 Extremely Likely or Likely
1 Neither likely or Unlikely

Everyone is polite and helpful – Caring practice – Good reception – Staff very helpful – Good service – Doctor is very caring and asks questions – Reasonable waiting times for appointments – I have faith in my doctor – Always receive great advice – Service good – Understanding
Travel from Ryhope an issue

Previous Stats:

99% were extremely likely or likely to recommend our practice to family or friends.
1% were Neither likely or unlikely or Unlikely

Comments from patients:
Great Doctors and receptionists, very helpful caring and friendly. Nice attitude from all staff.
Always treated well and seen promptly.
Dr Malik is the most understanding GP I’ve ever had, staff are supportive and personable and make it easy to talk about difficult issues.
They have all helped me out really good and I’m much better.
Very Good Service.
Good responses to requests for appointment and doctor very good at listening to my symptoms and worries.
Reception staff are always brilliant.
Staff make you feel welcome and comfortable.
Receptionists always willing to go above and beyond.
Personal service, very understanding and caring, also good at listening to concerns and acting appropriately.
Always feel supported.
Very helpful on phone getting an appointment.
A happy friendly professional practice.

Would have ticked extremely likely if appointment waiting times were reduced
Good Service.
Not always able to get an appointment when I want.
Can take a while to get an appointment.
Some days quite difficult to get in touch with a doctor on the phone.

Comments are closed.