Appointments can be made either by telephone or by calling in at the reception desk (online appointment bookings have been available since July 2013). You can either book an urgent on the day appointment (if available) or go for a pre-bookable appointment.
We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.
We will also try to give you an appointment with the doctor that you prefer, but it may not always be possible.
Our of Hours / Emergencies
What to do when the practice is closed:
If it’s a life-threatening emergency call 999 If you need medical help but it’s not an emergency call 111
During normal practice opening hours, the practice remains your first point of contact for all routine requests.
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
When to call 111
You should call 111 when:
- You think you need to go to A&E or to another NHS urgent care service
- Your GP surgery is closed and you need healthcare advice
- You don’t know who to call for medical help.
During your treatment, the doctor or nurse will ask you for information about yourself and your healthcare. This information is used by the doctor or nurse to help them treat you.
Information which you provide in this way may be shared with other staff or organisations that may provide your health care. You will always be told when this is likely to happen and where possible your consent will be sought before hand. This is so that the different agencies of the NHS can work together to offer patients the best possible care.