Hylton Medical Group: 0191 6257340

Appointments can be made either by telephone or by calling in at the reception desk (online appointment bookings have been available since July 2013). You can either book an urgent on the day appointment (if available) or go for a pre-bookable appointment.

We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.

We will also try to give you an appointment with the doctor that you prefer, but it may not always be possible.

Please ensure that we have your correct mobile telephone number in order for us to confirm and send reminders of your appointment by text.
If you find that you are unable to keep your appointment it is important that you contact us in good time to cancel. This allows us to offer your appointment to someone else in need. You should also inform the hospital if you are unable to keep a hospital appointment as it may result in you being discharged from their care and re-joining the waiting list at the bottom should a further referral become necessary.
The office is open extended hours to deal with general enquiries and the collection and ordering of repeat prescriptions. We are open from 8.00am until 6.00am, Monday to Friday.
The Practice Nurses provide a range of health promotion clinics, by appointment, aiming to improve the health of patients and helping them to understand and manage long term conditions. The nurse is also available to assist the doctors with routine medical examinations and tests and telephone triages.

Our of Hours / Emergencies

What to do when the practice is closed:
If it’s a life-threatening emergency call 999 If you need medical help but it’s not an emergency call 111

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.  Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year

When to call 999
Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

When to call 111
You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help.

During your treatment, the doctor or nurse will ask you for information about yourself and your healthcare.  This information is used by the doctor or nurse to help them treat you.

Information which you provide in this way may be shared with other staff or organisations that may provide your health care.  You will always be told when this is likely to happen and where possible your consent will be sought before hand.  This is so that the different agencies of the NHS can work together to offer patients the best possible care.