KPIs in General Practice
Key performance indicators otherwise known as KPIs can help a practice define and measure progress towards its operational and organisational goals.
One of the challenges with performance management is selecting what to measure, however, as the primary means of communicating performance across the organisation, KPIs should focus on a range of areas.
What are KPIs:
- Identifying areas of best practice
- Focusing on continuous improvement
- Delivering improved outcomes
- Taking action to improve health services
- Ensuring that organisational activities are linked to overall strategy
Firstly, each practice should have a strategic plan with clearly defined goals and objectives. Goals and objectives can be categorised into the following areas for example Financial, Patient Services, HR, and IT. Looking at specific areas management should then review what they feel are a priority.
We had re inspection on 28th September 2017 and the initial report will be going to National Panel on 25th October.
The inspection and follow up visit on 3rd October went well.
We should have outcome available very soon for you.