Patient Access lets you use the online services of your practice. These may include arranging appointments, repeat medication, secure messages, medical record and updating your details. Click on the link below to register:
Surgery Times (By Appointment)
|Mon||8.30-12.30||3.00 – 6.00pm +
6.30pm – 7.30pm
|Tues||8.30 – 12.30||2.00 – 5.30pm|
|Wed||8.30 – 12.00||3.00 – 5.30pm|
|Thurs||7.30am – 8.00am +
8.30 – 12.00
|3.00 – 5.30pm|
|Fir||8.30 – 12.30||3.00 – 5.00pm|
Appointments can be made either by telephone or by calling in at the reception desk (online appointment bookings have been available since July 2013). You can either book an urgent on the day appointment (if available) or go for a pre-bookable appointment.
We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.
We will also try to give you an appointment with the doctor that you prefer, but it may not always be possible.
APPOINTMENTS AND ACCESS
In response to patient comments about access to appointments we are making changes to the current appointment system.
What will change……
- The ability to book in advance, up to 4 weeks;
- If you request a call regarding results of tests you will be called back by the Doctor/Nurse who requested them and on the day that they are next in, therefore this may not be on the day that you contact us;
- Requests for repeat Fitnotes (commonly called sicknotes) will be dealt with by telephone or appointment only and by the Doctor who issued your last note. They will contact you on the day that they are next in, therefore it may not be on the day that you request it;
What won’t change……
- Ability to book appointments and request prescriptions on-line;
- Medication reviews will be dealt with by our Practice Pharmacist either face to face or by phone.
We will do our best, where possible, to ensure that there are 2 Doctors available every day. Please remember that all of our Doctors work a limited number of sessions per week, not all work full-time at the Practice. If you wish to see a particular Doctor, while we understand that this is best for you in terms of continuity of care, you may wait a little longer for an appointment.
Patient Access (On-line booking system)
You can register to book appointments, request repeat medication, inform us of changes in your address or telephone details on-line and also view a record of your immunisations and allergies (that we are aware of). Registration is via the website or ask at Reception for more details.
SMS Appointment Reminders
Please ensure that we have your correct mobile telephone number in order for us to confirm and send reminders of your appointment by text.
The office is open extended hours to deal with general enquiries and the collection and ordering of repeat prescriptions. We are open from 8.00am until 6.00am, Monday to Friday.
Keeping Your Appointment
If you find that you are unable to keep your appointment it is important that you contact us in good time to cancel. This allows us to offer your appointment to someone else in need. You should also inform the hospital if you are unable to keep a hospital appointment as it may result in you being discharged from their care and re-joining the waiting list at the bottom should a further referral become necessary.
Practice Nurse Clinic Times (by appointment only)
Monday to Friday – 8.30am – 12 noon 1.00pm – 5.30pm
The Practice Nurses provide a range of health promotion clinics, by appointment, aiming to improve the health of patients and helping them to understand and manage long term conditions. The nurse is also available to assist the doctors with routine medical examinations and tests and telephone triages.
If we are fully booked we offer a telephone triage service where, if you feel able to discuss your problem over the phone during our opening hours, the admin staff taking your message will ask for information regarding your condition so the GP or Nurse can prioritise their telephone calls accordingly. The admin staff will pass your details to the doctor or nurse who will ring you back in their clinic time.
Practice Staff are available to help with any queries you may have about the practice and the services we offer. Our receptionist are fully trained and do a very difficult job well. Please remember that if you need to be kept waiting or seem to be asked one or two questions, they are carrying out their role under strict policies and guidelines which are aimed at making the practice run more smoothly. All staff are bound by the same confidentiality legislation.
If you cannot make your appointment please contact us so we can cancel and then offer it to someone else.
You can either ring on 0191 5658598 text in on 0795 451 9397.