CQC Inspection Outcome:
We are delighted to announce the practice has been awarded an overall rating of GOOD in all areas following our recent CQC inspection. A summary is given below:
Hylton Medical Group Good
Overall summary & rating
Updated 16 November 2017
Letter from the Chief Inspector of General Practice
We previously carried out an announced comprehensive inspection of Hylton Medical Group on 21 April 2015. The practice was judged to be inadequate and placed in special measures.
On 4 February 2016 we carried out an announced comprehensive inspection and found that improvements had been made. In recognition of the improvements made the practice was rated overall as requires improvement.
We carried out a further announced comprehensive inspection on 2 February 2017. The overall rating for the practice was inadequate and the practice was placed in special measures for another period of six months. The full comprehensive reports on the previous inspections can be found by selecting the ‘all reports’ link for Hylton Medical Group on our website at www.cqc.org.uk.
This inspection was undertaken following the period of special measures and was an announced comprehensive inspection on 28 September and 3 October 2017. Overall the practice is now rated as good.
Our key findings were as follows:
- The practice had made significant progress since the last inspection and had addressed all areas of concern.
- We found improvements in the overall governance arrangements, clinical governance, leadership and clinical effectiveness.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they were able to get an appointment with a GP when they needed one, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure in place and staff felt supported by management. The practice proactively sought feedback from staff and patients, which they acted on.
- Staff throughout the practice worked well together as a team.
The area where the provider should make improvements are:
- Take steps to record the distribution of pre-printed prescription form stock within the practice.
I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by the service.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice