NEWS

11.7.2017 8.05am  IT System Issue

Sunderland IT Networks are currently down, we are experiencing slow clinical systems with limited access for ordering tests and accessing other systems.
Please bear with us while the IT department reinstates full usage.
We will update again as soon as we know more.
Thank you.

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***NHS Cyber Attack***

***UPDATE TUESDAY 16th May 16.40***
The practice is open but has been operating at 50% IT access throughout the day.
IT Engineers have been working around the clock and tell us we now have 100% IT access.
We would like to thank you for your cooperation and patience during this difficult period.

Dr Khalidi and Staff

**UPDATE MONDAY 15th May @ 1.40pm**

The practice is open but severely limited due to the cyber-attack as our IT systems have been isolated to protect them.

Please bear with us and if the matter is not urgent please consider contacting us later in the week.

If you are feeling unwell and need our help please call the practice where we will triage you appropriately as usual.

If you need an emergency supply of medications, please contact your usual community pharmacy who can help.

Many Thanks for your understanding.

We will update you again as soon as we have more news.

*****

*Update Sunday 14th May 9.50pm*

Primary care organisations across the North East will not have access to IT systems tomorrow (Monday 15 May 2017) and we are working hard to restore these throughout the day.

Practices will be contacted between 09:30 and 10:30 tomorrow morning and will be requested to work with IT Engineers to run the updates on computers in practices that have not successfully received the patch to date.

The current plan is for the N3 network to be switched on on the evening of Monday 15 May 2017.

We ask our patients to be patient and cooperate with us at this difficult time and we will update you as soon as we have any news.

Thank you.

*Cyber attack update* Friday 12th May 4pm

Hylton Medical Group was initially unaffected by the breach but NHS Digital and BT IT advisors decided to take precautionary measures which limited our computer access.  This then resulted in having no access to clinical systems from approximately 3.30pm on Friday 12th May.

We have contingency plans in place however will be unable to process prescription requests until clinical systems are back up and running.
GP’s can see only see patients with limited problems due to inability to access your medical history.  We can still carry out blood tests and some other diagnostic tests and you can collect your prescriptions if they were ordered before Friday.

We will have an update for you Monday 15th May at approximately 11.00am.

Please bear with us at this difficult time.

Thank you.

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