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***NHS Cyber Attack***

***UPDATE TUESDAY 16th May 16.40***
The practice is open but has been operating at 50% IT access throughout the day.
IT Engineers have been working around the clock and tell us we now have 100% IT access.
We would like to thank you for your cooperation and patience during this difficult period.

Dr Khalidi and Staff

**UPDATE MONDAY 15th May @ 1.40pm**

The practice is open but severely limited due to the cyber-attack as our IT systems have been isolated to protect them.

Please bear with us and if the matter is not urgent please consider contacting us later in the week.

If you are feeling unwell and need our help please call the practice where we will triage you appropriately as usual.

If you need an emergency supply of medications, please contact your usual community pharmacy who can help.

Many Thanks for your understanding.

We will update you again as soon as we have more news.

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*Update Sunday 14th May 9.50pm*

Primary care organisations across the North East will not have access to IT systems tomorrow (Monday 15 May 2017) and we are working hard to restore these throughout the day.

Practices will be contacted between 09:30 and 10:30 tomorrow morning and will be requested to work with IT Engineers to run the updates on computers in practices that have not successfully received the patch to date.

The current plan is for the N3 network to be switched on on the evening of Monday 15 May 2017.

We ask our patients to be patient and cooperate with us at this difficult time and we will update you as soon as we have any news.

Thank you.

*Cyber attack update* Friday 12th May 4pm

Hylton Medical Group was initially unaffected by the breach but NHS Digital and BT IT advisors decided to take precautionary measures which limited our computer access.  This then resulted in having no access to clinical systems from approximately 3.30pm on Friday 12th May.

We have contingency plans in place however will be unable to process prescription requests until clinical systems are back up and running.
GP’s can see only see patients with limited problems due to inability to access your medical history.  We can still carry out blood tests and some other diagnostic tests and you can collect your prescriptions if they were ordered before Friday.

We will have an update for you Monday 15th May at approximately 11.00am.

Please bear with us at this difficult time.

Thank you.

 

Care Quality Commission inspection 

The Care Quality Commission (CQC), the body that regulates healthcare providers in England, has recently started to inspect all GP practices, and has carried out a routine inspection of Hylton Medical Group.

The inspectors recognised that the practice is good at providing services that are responsive to people’s needs, and received a lot of positive feedback from patients, but they felt the practice did not meet its requirements in full, and have placed it in ‘special measures’ for a period of six months. These concerns are centred on systems and processes rather than patient care, and were raised at a time of significant change in our senior team.

Our priority is to provide high quality medical care for our community, and we have already started putting measures in place to meet the CQC’s requirements. In the meantime, the surgery remains open and you can continue to use the service as normal.

We would like to thank all our patients for their support. If you have any concerns or questions, please contact the practice manager, Kelly Hardy, on 0191 565 8598

HYLTON MEDICAL GROUP
Welcome to our new website which has been developed to provide the latest and useful information to the patients and visitors. We hope you find the website user friendly and it’s easy for you to locate the desired information.

Please take a look around and see how this new website can make things easier for you and let us know if you have any comments or suggestions via our online form.

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Hylton Medical Group

We aim to deliver excellence in medical practice and patient care. Ensuring the clinical, professional and personal development of each team member, working with people we serve through good communication and patient education, whilst managing human, financial and structural resources efficiently and effectively.

We try to preserve the values of traditional general practice whilst making the most of the opportunities afforded by the present GP Contract and other developments in the Health Service and in particular;
To maintain a professional but patient-friendly, caring environment within the group and all its activities
To develop an integrated team approach to the delivery of patient care and services, also to encourage a similar approach to the decision-making process within the group
To provide a framework and culture that will ensure clinical, professional and personal development of both team and individual
To provide clinical services based on population needs, and are of the highest quality with local accessibility wherever possible
To be proactive in the delivery of health education, working in partnership with patients
To work in partnership with SCCG and DoH to support development and delivery of services which work towards the health improvement of the practice population

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*** IMPORTANT PATIENT NOTICE ***

 From Monday 1st August 2016 we are changing our prescription ordering number, please note our new number:
     0795 451 9397
When texting your order, please remember to include:

• YOUR FULL NAME
• DATE OF BIRTH
• ITEMS YOU REQUIRE

If you request a new item please state where this was given and be aware that this may take longer than the usual 48 hours to process.
If you are requesting an item you have not had for over 3 month you may require a GP review before this is issued.

Thank you for your cooperation.
Medicines Optimisation Team

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***MANDATORY TRAINING UPDATES***

PLEASE NOTE THAT OUR SURGERY AND ALL OTHER SURGERIES IN SUNDERLAND ARE CLOSED ONCE A MONTH ON A WEDNESDAY AFTERNOON FOR MANDATORY TRAINING AND DEVELOPMENT OF STAFF
Please ring the surgery on 111 and you will be directed to the Out of Hours Services for medical emergencies and advice.

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GP ONLINE SERVICES 

How can I start using GP online services?

Follow the steps below to sign up for GP online services:

1. Tell your GP practice that you would like to start using their online services

2. A member of the practice will then ask you to fill in a short registration form

3. You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record

4. Once you have signed up, you will receive a letter with your unique username and password and a link to where you can log in

Click on this LINK for more information

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***Notice Regarding Antibiotic Prescribing***

We would like to inform you that GP’s in the practice do not prescribe antibiotics for infections that usually get better on their own such as colds and flu’s. We recommend you visit your local pharmacy for advice if you suffer from these conditions. 

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***Benzodiazepine Prescribing***

We are a “Benzo-Free” Practice.
We DO NOT prescribe Benzodiazepines routinely. 

We have an active withdrawal programme in place and plan to reduce and stop usage by mid 2017. 

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